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All Glatz retailers are covered by a statutory warranty of 24 months from Glatz AG for the Glatz products they sell. The warranty covers manufacturing defects in the product. See the Glatz warranty here.

Llaza World S.A. guarantees all its articles for two years from the date of installation or 30 months from the printed manufacturing date. Coated articles have a 3 year warranty against corrosion. See the Llaza warranty here.

Somfy warrants its motors and controls to be free from defects in material and workmanship under normal and proper use for 5 years from the date stamped on each product. If a Somfy product fails within this period, it is repaired or replaced free of charge through us. View the Somfy warranty here.

FIM S.r.l. warrants the product to be free from manufacturing defects in materials or workmanship for 2 years from the date of purchase, for private use and for professional use (bars, restaurants, hotels and other public or contract use), when used as described in the manufacturer's instructions, including reasonable and necessary maintenance.

The product must be assembled and installed following the instructions and used only in safe conditions: no wind, favourable weather, no rain or lightning. In case of lightning, take the umbrella out of its support and store it. Not following the assembly, maintenance and care instructions, or any use other than shade from the sun, may invalidate the warranty.

For confirmed manufacturing defects, FIM repairs or replaces the defective part free of charge during the warranty period. Claims are made through the FIM dealer where the product was bought (us).

Exclusions: incidental or consequential damage; damage from improper installation, adverse weather, wind, misuse, neglect, lack of maintenance or unauthorised attachments; damage from external force (e.g. broken or bent ribs, scratched finish, punctures, abrasions or burn holes in the fabric). The warranty is void if the product is serviced by anyone other than a FIM dealer or FIM S.r.l.

Scolaro products are guaranteed for 2 years against structural faults not caused by improper use or lack of maintenance, and against invasive corrosion not caused by scratches or abrasion and not removable by normal cleaning. The warranty is limited to one year for the opening mechanisms. To claim, show the faulty item or send photos, with the invoice or receipt.

The warranty covers spare parts or replacement of the product if necessary; it does not include on-site repair or compensation for not being able to use the product. Scolaro's acrylic fabrics are guaranteed for five years of normal exposure to sun and weather. Damage from mechanical action, malicious acts and acts of God (e.g. cuts and abrasion) is not covered.

1. Plug in the TaHoma Switch within Wi-Fi range of your router and of the motor (within about 20 metres of the motor).
2. Download the TaHoma by Somfy app: Google Play or App Store.
3. Follow the on-screen steps to pair the app with the TaHoma Switch. This involves creating a Somfy account.
4. In the app's menu, add equipment and select the awning or shade you want to add.
5. Have the shade's remote control ready.
6. When asked, press the PROG button on the back of the remote for about 3 seconds. When the motor jogs, click Add.
7. The shade is now connected to the app. Follow the on-screen instructions if anything doesn't work.

1. Plug in the Connexoon box and connect its ethernet cable to a free port on your router.
2. Download the Connexoon app: Google Play or App Store.
3. Follow the on-screen steps to pair the app with the Connexoon. This involves creating an account.
4. Go to Menu > Configuration > Add. Select RTS device, then Roller Shutter.
5. Test the shade with its normal RTS remote when asked.
6. Press the PROG button on the back of the remote for about 3 seconds. When the motor jogs, click Add.
7. The shade is now connected to the app.

The Eolis sensor closes the awning when the wind makes it vibrate. Our article explains how the Eolis sensor works, including what it can and can't do.

This is usually fixed by opening the umbrella in the right direction. Close the umbrella, then open it in the direction shown on the winder (clockwise). Once it's open, close it (anticlockwise). Repeat this twice more.